Gain a Competitive Edge with DevOps

By Jing Ertl-Yang

Back in 2008, the frustration between the IT development and operations teams continued to rise as two teams worked in siloes, resulting in low performance and poor customer satisfaction. Leaders who felt the pain discussed the problem openly, and the DevOps concept emerged. The word DevOps was first introduced by Patrick Debois, and the term is a combination of development and operations. DevOps is not just a tool or process but a culture change that development and operations teams work closely together to deliver a product and service at a faster speed and gain a competitive advantage.

Many organisations have embraced DevOps to improve collaboration across their development and operations teams and streamline their development process. The DevOps market is predicted to grow over 20% CAGR between 2020 to 2026, according to Global Market Insight.

Before the DevOps adoption, the traditional model resulted in unnecessary cost and prolonged response time. Developers and IT operations professionals worked separately and barely communicated with each other. For example, developers created a new application to release. However, they could not immediately hear from feedback from the operations team and customers due to the lack of conversations. Similarly, IT professionals cannot quickly deliver a fixed product from developers to customers. The problem of inefficient collaboration is killing a good product lifecycle and customer service, and it is imperative to have a culture that brings collaboration, automation, continuous integration and delivery.

DevOps has brought significant benefits and created tremendous value to organisations. By adopting DevOps practice, developers and IT operations teams realised they need to talk to each other, work closely and share the responsibilities on tasks to build a seamless software development process and thus drive business growth. In other words, it enables employees in cross-functional teams to share the same goal and mindset, bringing them together with trust and accountability.

As with the high collaboration and automation, DevOps enables companies to deliver new features and fix software problems faster. Companies used to spend much time to release a new solution or resolve issues due to low collaboration and poor communication. With DevOps, developers and IT operations professionals can collaborate well with each other, thereby enhancing efficiency and speed. Additionally, deploying automation reduces manual work and human errors. Therefore, teams can ensure quality and speed and work on high-value activities. According to BCG, there is a 40-70% reduction in change failure rate.

DevOps encourages teams to innovate products that meet customer needs. They can spend more time developing new features and applications because of automation. With a fast feedback loop, the teams can continually improve products to meet customer expectations.

Adopting the DevOps model increases not only efficiency and quality but also customer satisfaction and employment engagement. CIOs and IT leaders must harness DevOps to improve workflow and drive innovation. Furthermore, it is important for them to build a culture of collaboration and integration across the teams to achieve the success of DevOps adoption that enables companies to gain a competitive advantage and increase revenue.

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